Shipping policy
Thank you for choosing Solviqu. We are committed to providing a convenient, reliable, and transparent shipping experience for every customer.
This Shipping Policy explains how we process orders, our processing and delivery timeframes, shipping procedures, delivery expectations, tracking information, and what to do if your order is delayed, damaged, lost, or delivered incorrectly.
By placing an order through Solviqu you acknowledge and agree to the shipping terms described below, subject to any rights provided by applicable law.
1. Order Processing Time
We aim to process and prepare orders as quickly as possible.
Orders are generally processed within 1–2 business days after the order is successfully placed and payment has been confirmed.
Order processing may include:
- Payment verification.
- Order confirmation.
- Product availability verification.
- Picking and packing the product.
- Preparing the package for shipment.
- Providing the shipment to the appropriate carrier.
The processing period does not necessarily include the time required for the shipping carrier to deliver the package to you.
During periods of unusually high order volume, holidays, promotional events, or unforeseen circumstances, order processing may take longer than the standard timeframe.
2. Same-Day Order Cutoff Time
Our standard order processing cutoff time is:
4:00 PM EST
Orders placed before 4:00 PM EST on a business day will generally be considered for processing that business day.
Orders placed after 4:00 PM EST may be processed beginning on the next business day.
For example:
- Order placed at 3:30 PM EST Monday: May begin processing Monday.
- Order placed at 4:30 PM EST Monday: May begin processing Tuesday.
- Order placed at 5:00 PM EST Friday: May begin processing on the next applicable business day.
The 4:00 PM EST cutoff applies to order processing and does not guarantee same-day shipment or delivery.
3. Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery timeframe is generally:
3–5 business days
The estimated delivery period begins after the order has been shipped and accepted by the applicable shipping carrier.
Therefore, the overall estimated timeframe may generally consist of:
1–2 business days for processing + 3–5 business days for delivery.
Estimated delivery times are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, address accuracy, and other circumstances outside our control.
4. Business Days
For purposes of this Shipping Policy, business days generally refer to Monday through Friday.
Business days may exclude:
- Saturdays.
- Sundays.
- U.S. federal holidays.
- Other carrier holidays or service interruptions.
Orders placed during weekends or holidays may begin processing on the next applicable business day.
5. Shipping Confirmation
Once your order has been shipped, you may receive a shipping confirmation notification containing available tracking information.
The shipping confirmation may include:
- Order number.
- Shipping date.
- Carrier information.
- Tracking number.
- Tracking link, where available.
Tracking information may take some time to become active after the package has been handed to the shipping carrier.
If your tracking information does not immediately show movement, please allow reasonable time for the carrier to scan and update the shipment.
6. Tracking Your Order
When tracking information is available, customers can use the provided tracking number to monitor the progress of their shipment.
Tracking information may show statuses such as:
- Label created.
- Shipment received.
- In transit.
- Arrived at facility.
- Out for delivery.
- Delivered.
Tracking updates are provided by the applicable shipping carrier, and Solviqu does not control the carrier's tracking system.
Occasionally, tracking information may not update for a period of time even though the package is continuing through the carrier's network.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully verify:
- Full name.
- Street address.
- Apartment, suite, or unit number, if applicable.
- City.
- State.
- ZIP code.
- Country.
- Phone number, where requested.
Solviqu is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer, to the extent permitted by applicable law.
If you realize that you entered an incorrect address, contact us as soon as possible at:
Email: support@solviqu.shop
Phone: +1 (332) 260-9570
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
8. Delivery Estimates
Our standard estimated shipping timeframe is 3–5 business days after shipment.
Delivery estimates are provided for convenience and are not guaranteed.
Actual delivery may be affected by:
- Shipping carrier delays.
- Severe weather.
- Natural disasters.
- Holidays.
- High shipping volume.
- Incorrect or incomplete addresses.
- Customs or governmental processing, where applicable.
- Transportation interruptions.
- Carrier staffing or operational issues.
- Other circumstances outside our reasonable control.
A delay does not automatically mean that an order is lost.
9. Orders Delayed in Transit
If your package is delayed, please first review the tracking information provided by the carrier.
If the tracking information continues to show movement, the package may still be in transit.
If you believe the shipment has been delayed beyond a reasonable period, contact us at:
support@solviqu.shop
Please provide your order number and tracking information so that we can review the situation.
We may contact the shipping carrier or provide additional instructions where appropriate.
10. Lost Packages
If the shipping carrier's tracking information indicates that a package is lost or the carrier confirms that it cannot be located, please contact us.
We may work with the shipping carrier to investigate the shipment.
Depending on the circumstances and applicable law, we may determine an appropriate resolution, which may include replacement, reshipment, or refund.
Customers should retain tracking information and any relevant shipping communications while an investigation is underway.
11. Package Marked as Delivered
If tracking information shows that your package was delivered but you cannot locate it, please take the following steps:
- Check around your delivery location.
- Check with household members, neighbors, building management, or other authorized recipients.
- Check any delivery photograph or delivery note provided by the carrier.
- Contact the shipping carrier directly if necessary.
- Contact Solviqu if the package remains missing.
Please provide your order number and tracking information when contacting us.
We may request additional information before determining the appropriate next steps.
12. Damaged Packages
Please inspect your package when it arrives.
If the outer packaging appears significantly damaged, please document the condition with photographs where possible.
If the product inside is damaged, contact us as soon as possible at:
support@solviqu.shop
Please provide:
- Order number.
- Photos of the package.
- Photos of the shipping label.
- Photos of the damaged product.
- Description of the damage.
Keeping the original packaging may be important when a carrier claim or investigation is required.
13. Incorrect Product Delivered
If you receive a product that does not match your order, please contact us promptly.
Please provide:
- Order number.
- Product ordered.
- Product received.
- Photos of the product and packaging.
After reviewing the information, we will determine the appropriate resolution, which may include return instructions, replacement, or refund where applicable.
Please do not send an incorrect product back without contacting our support team first.
14. Multiple-Item Orders
If an order contains multiple products, the items may be shipped together or separately depending on product availability, fulfillment requirements, warehouse operations, or carrier arrangements.
If products are shipped separately, you may receive more than one tracking number or shipping notification.
Separate shipments may arrive at different times.
15. Shipping Carrier
Depending on the order, destination, product, and availability, Solviqu may use one or more third-party shipping or delivery carriers.
The carrier may determine the specific transportation route and delivery schedule after the package has been handed over for shipment.
Carrier services may change from time to time.
16. Shipping Fees
Applicable shipping fees, if any, will generally be displayed during checkout before the order is completed.
Shipping charges may depend on factors such as:
- Delivery location.
- Order size.
- Product characteristics.
- Shipping method.
- Applicable promotions.
- Carrier charges.
If a free shipping promotion is offered, the terms and eligibility requirements for that promotion may apply.
17. Free Shipping Promotions
From time to time, Solviqu may offer free shipping or other shipping promotions.
Promotional shipping offers may be subject to:
- Minimum purchase requirements.
- Specific products.
- Specific destinations.
- Limited promotional periods.
- Other terms displayed at checkout or during the promotion.
Unless otherwise stated, promotional shipping offers do not guarantee a particular delivery date.
18. Address Changes After Ordering
If you need to change your shipping address after placing an order, contact us as quickly as possible.
Email: support@solviqu.shop
Phone: +1 (332) 260-9570
We will make reasonable efforts to accommodate the request before the order is shipped.
Once an order has been processed or handed to a shipping carrier, we may be unable to change the address.
Any additional carrier charges resulting from an approved address change may be the customer's responsibility where permitted by law.
19. Refused or Undeliverable Packages
A package may be returned to us if:
- The address is incorrect.
- The address is incomplete.
- The recipient refuses delivery.
- The carrier cannot access the delivery location.
- The recipient is unavailable for required delivery procedures.
- The carrier determines that the package cannot be delivered.
If a package is returned to us, please contact customer support to discuss available options.
Additional shipping charges may apply if the customer requests that the package be shipped again.
20. Weather and Other Unforeseen Events
Shipping and delivery may be affected by events outside our reasonable control.
Examples include:
- Severe weather.
- Flooding.
- Hurricanes.
- Winter storms.
- Natural disasters.
- Transportation disruptions.
- Government restrictions.
- Carrier service interruptions.
- Labor disruptions.
- Public emergencies.
- Unexpected increases in shipping volume.
In these circumstances, delivery may take longer than the estimated timeframe.
21. Holidays and Peak Seasons
During holidays, promotional events, major shopping periods, or other high-volume periods, carriers may experience increased shipment volumes.
Orders may therefore require additional processing or transit time.
We recommend placing orders early when you need products for a specific event, holiday, or deadline.
22. Delivery to PO Boxes and Military Addresses
Availability of delivery to PO Boxes, military addresses, or other restricted delivery locations may depend on the shipping method and carrier used for the order.
If a particular destination cannot be served by the selected carrier, we may contact you for additional information or an alternative shipping arrangement.
23. International Shipping
If international shipping is offered for a particular order, delivery times and requirements may vary depending on the destination country.
International shipments may be subject to:
- Customs processing.
- Import duties.
- Taxes.
- Brokerage fees.
- Local regulations.
- Customs documentation.
- Country-specific restrictions.
Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the recipient unless otherwise stated at checkout or required by applicable law.
International delivery times are estimates and may be longer than standard domestic delivery.
24. Customs Delays
For international shipments, customs authorities may inspect or hold packages.
Solviqu does not control customs processing times.
Customs delays may extend the estimated delivery period.
Customers are responsible for providing accurate information required for international delivery and complying with applicable import requirements.
25. Order Cancellation and Shipping
If you wish to cancel an order before shipment, contact us as soon as possible.
Cancellation requests are not guaranteed once an order has entered processing or has been shipped.
After shipment, the order may be subject to the terms of our Return & Refund Policy.
26. Shipping and Returns
Shipping and returns are governed separately.
For information about returning products, exchanges, refunds, damaged products, and return shipping costs, please review our Return & Refund Policy.
Customers should not send products back to our address without receiving the appropriate return instructions from our customer support team.
27. Contact Us About Shipping
If you have questions about shipping, delivery, tracking, address changes, delayed packages, or other shipping concerns, please contact us.
Solviqu
Email: support@solviqu.shop
Phone: +1 (332) 260-9570
Address: 826 E 47th St, San Angelo, TX 76903, United States
When contacting us, please include your order number and, if available, your tracking number so that we can assist you more efficiently.
28. Important Shipping Summary
For your convenience, our standard shipping process can be summarized as follows:
Order Processing: 1–2 business days
Order Cutoff: 4:00 PM EST
Estimated Delivery After Shipment: 3–5 business days
Tracking: Provided when available after shipment
Customer Support: support@solviqu.shop
Phone: +1 (332) 260-9570
Please remember that all delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.
Thank you for choosing Solviqu. We appreciate your business and are committed to providing a smooth and reliable shopping experience.