Thank you for shopping with Solviqu. This Payment Policy explains the payment methods we accept, payment processing procedures, authorization, declined transactions, refunds, payment security, and other payment-related matters when you purchase products through our website.

By placing an order through Solviqu, you acknowledge and agree to the payment practices described in this policy.

1. Accepted Payment Methods

Solviqu accepts major payment card options, subject to availability at checkout.

Currently supported payment methods may include:

• Visa
• Mastercard
• Maestro
• American Express
• JCB
• Visa Electron
• Discover
• Diners Club

The payment methods available to you will be displayed during checkout.

Payment availability may vary depending on the payment processor, card issuer, transaction type, geographic location, currency, security checks, and other applicable factors.

2. Payment Processing

When you place an order, you will be asked to provide the payment information required by the available payment method.

Depending on the payment method and payment-processing system, your payment may be:

• Authorized when the order is placed;
• Captured immediately;
• Temporarily authorized and captured later; or
• Subject to additional verification before completion.

An order is considered successfully placed only after the applicable payment authorization or processing requirements have been completed.

3. Payment Authorization

Your payment may be subject to authorization by your bank, card issuer, or payment processor.

A payment authorization confirms that the transaction can potentially be completed. An authorization does not necessarily mean that the final transaction has been completed.

Your bank or card issuer may place a temporary authorization hold on your available balance or credit limit.

The duration of an authorization hold is determined by the relevant financial institution and may vary.

4. When Will I Be Charged?

Depending on the payment method and payment processor, your payment may be charged or authorized when you complete checkout.

If an order cannot be processed, is canceled, or is otherwise eligible for a refund, any applicable refund will be handled according to our Refund Policy and the procedures of the relevant payment provider.

5. Payment Information Accuracy

Customers are responsible for providing accurate payment and billing information during checkout.

This may include:

• Cardholder name
• Billing address
• Card number
• Expiration date
• Security information requested by the payment processor
• Other information required to complete the transaction

Incorrect information may result in payment failure, order delays, or cancellation.

For your security, please do not send complete card numbers, CVV/security codes, passwords, or other sensitive payment credentials to Solviqu by email, phone, or social media.

6. Payment Security

We take reasonable measures to help protect payment-related information and support secure transactions.

Payment information may be processed through third-party payment-processing systems or service providers that use appropriate security technologies and procedures.

Solviqu does not intentionally request customers to provide complete payment-card credentials through unsecured communication channels.

Customers should always complete payments through the official Solviqu checkout process.

7. Declined Payments

A payment may be declined for reasons including:

• Incorrect card information
• Expired payment card
• Insufficient available funds or credit
• Bank or card issuer restrictions
• Security verification requirements
• Fraud-prevention checks
• Unsupported card or transaction type
• Billing information mismatch
• Payment processor errors
• Temporary technical issues

If your payment is declined, you may verify your information and try again or use another available payment method.

If the issue continues, you may need to contact your bank or card issuer.

8. Additional Payment Verification

For certain transactions, additional verification may be required before payment can be completed.

This may occur because of:

• Payment-security requirements
• Card issuer verification
• Fraud-prevention procedures
• Transaction risk checks
• Billing information verification
• Payment processor requirements

Additional verification may delay order processing until the payment has been successfully authorized.

9. Fraud Prevention and Transaction Review

To help protect customers and our business, transactions may be reviewed through automated or manual security processes.

An order may be delayed, placed on hold, or canceled if a payment or transaction cannot be successfully verified or presents security concerns.

Where appropriate, we may contact the customer to request additional information needed to verify an order.

We will not ask customers to provide passwords or complete payment-card security credentials through ordinary customer-service communications.

10. Currency and Exchange Rates

Prices displayed on Solviqu are shown in the currency specified by the website or checkout system.

If your card or bank account uses a different currency, your bank or card issuer may convert the transaction into your local currency.

Exchange rates and foreign transaction fees are determined by your financial institution or card issuer and are outside Solviqu's control.

You should contact your bank or card issuer for information about applicable conversion rates or international transaction fees.

11. Billing Information

The billing information provided during checkout may be used to process and verify your payment.

Customers should ensure that billing information matches the information associated with their payment method when required by the payment processor.

A mismatch may result in additional verification or a declined transaction.

12. Payment Confirmation

After successfully placing an order, you may receive an order confirmation by email.

The confirmation may contain information such as:

• Order number
• Products purchased
• Order total
• Billing information
• Shipping information
• Payment status
• Other relevant order details

If you do not receive an order confirmation, please check your spam, junk, or promotional folders before contacting customer support.

13. Failed or Incomplete Payments

If payment is unsuccessful, your order may not be completed.

An item added to your cart does not guarantee that the product will be reserved until the order has been successfully placed and payment requirements have been completed.

If you experience a payment problem, you may try again using the same or another available payment method.

14. Duplicate Charges

If you believe that you have been charged more than once for the same order, please contact us promptly at:

support@solviqu.shop

Please include your order number and relevant transaction information.

Some apparent duplicate charges may be temporary authorization holds rather than completed duplicate charges. Your bank or card issuer can also confirm whether a transaction is an authorization or a completed charge.

15. Refunds

If you are eligible for a refund under our Return & Refund Policy, the refund will generally be issued to the original payment method used for the purchase unless otherwise permitted or required.

Once a refund is approved and processed by Solviqu, it may take additional time for the funds to appear in your account.

Our standard refund processing timeframe is:

5–10 business days

The actual time required may vary depending on your bank, card issuer, or payment provider.

16. Refunds for Canceled Orders

If an eligible order is canceled before shipment or otherwise qualifies for a refund, the applicable refund will be processed according to our Return & Refund Policy.

Refund timing begins after the refund has been approved and processed, not necessarily from the date the cancellation request is submitted.

17. Partial Refunds

In certain circumstances, an order may qualify for a partial refund rather than a full refund.

The applicable amount will depend on the circumstances of the order and the terms of our Return & Refund Policy.

18. Payment Disputes and Chargebacks

If you believe there is an unauthorized or incorrect transaction, please contact us promptly so we can investigate the matter.

For payment disputes, customers may also have rights and procedures available through their card issuer or financial institution.

We encourage customers to contact Solviqu first when there is an order-related payment issue so that we can attempt to resolve the matter efficiently.

19. Unauthorized Transactions

If you believe your payment card or account has been used without authorization, contact your card issuer or financial institution immediately.

You may also contact us if the transaction appears to be associated with an order placed through Solviqu.

We may request relevant order information to investigate the matter.

20. Payment Provider and Third-Party Services

Payment transactions may be processed through third-party payment providers or financial-service systems.

Those providers may have their own terms, privacy policies, security procedures, and processing requirements.

The availability and functionality of a particular payment method may depend on the applicable payment provider.

21. Payment Method Availability

Although Solviqu supports the payment methods listed in this policy, not every payment method may be available for every transaction.

Availability can depend on factors such as:

• Product or order characteristics
• Transaction amount
• Customer location
• Card issuer
• Payment processor
• Currency
• Security verification
• Technical availability

The payment methods displayed at checkout are the payment options currently available for your transaction.

22. Promotional Discounts and Payment

Promotional discounts, coupons, or special offers may have specific terms and conditions.

A discount may be subject to:

• Minimum purchase requirements
• Eligible products
• Expiration dates
• One-time-use restrictions
• Customer eligibility
• Other promotional conditions

Unless specifically stated otherwise, promotional discounts do not represent a cash payment or cash equivalent.

23. Taxes and Additional Charges

Applicable taxes, fees, or other charges may be calculated and displayed during checkout where required.

Your payment provider or financial institution may also apply separate fees, such as foreign transaction fees or currency conversion charges.

Such third-party fees are generally outside the control of Solviqu.

24. Order Total

Before completing your purchase, you should review the checkout page carefully.

The checkout total may include applicable:

• Product prices
• Discounts
• Shipping charges
• Taxes
• Other applicable charges

By completing checkout, you authorize payment of the applicable order total shown during the purchasing process.

25. Changes to Payment Information

We may update the payment methods supported by Solviqu from time to time.

New payment methods may be added, while existing payment methods may become unavailable or be discontinued.

The payment options shown during checkout represent the methods currently available for your transaction.

26. Contact Us About Payment Issues

If you have a question about a payment, charge, refund, or order, please contact us.

Solviqu

Email: support@solviqu.shop
Phone: +1 (332) 260-9570

For order-related payment inquiries, please provide your order number whenever possible.

For your security, never send your full card number, CVV/security code, password, or other sensitive payment credentials by email or phone.

27. Policy Updates

Solviqu may update this Payment Policy from time to time to reflect changes in our payment methods, payment-processing procedures, security practices, business operations, or applicable requirements.

When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

Customers are encouraged to review this policy periodically.

Accepted Payment Methods

Solviqu currently supports the following payment options, subject to availability at checkout:

Visa
Mastercard
Maestro
American Express
JCB
Visa Electron
Discover
Diners Club

Contact Information

Solviqu
Email: support@solviqu.shop
Phone: +1 (332) 260-9570
Address: 826 E 47th St, San Angelo, TX 76903, United States

Thank you for shopping with Solviqu.