Refund policy
Thank you for shopping with Solviqu. We value your satisfaction and want you to have a positive shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and procedures for returns, exchanges, replacements, and refunds.
By purchasing from Solviqu, you acknowledge and agree to the terms outlined in this policy, subject to any rights provided to you under applicable law.
1. Return Eligibility
We accept eligible return requests within 30 days from the date your order was delivered.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned in the original packaging, where applicable.
- Include all original accessories, parts, manuals, tags, and other materials supplied with the product.
- Not show unreasonable signs of use, damage, alteration, washing, or modification.
- Be accompanied by a valid order number or other proof of purchase.
Products that do not meet these requirements may be refused or may qualify for a partial refund where appropriate and permitted by law.
2. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
Non-returnable products may include:
- Personalized or customized products.
- Products made or modified specifically according to customer requirements.
- Gift cards or store credits.
- Downloadable digital products after they have been accessed or downloaded.
- Products clearly marked Final Sale or Non-Returnable at the time of purchase.
- Products that have been used, damaged, altered, or modified after delivery.
- Products that cannot reasonably be resold because of hygiene or safety considerations.
If you are unsure whether a product is eligible for return, please contact our customer support team before sending it back.
3. How to Request a Return
To request a return, please contact our customer support team before shipping the product back.
Email: support@solviqu.shop
Phone: +1 (332) 260-9570
Please provide the following information:
- Full name.
- Order number.
- Product name.
- Reason for the return.
- Date the order was delivered.
- Photos or videos of the product when applicable, particularly if the item is damaged, defective, incorrect, or materially different from what you ordered.
Please do not send a product to our address without receiving return instructions from our support team. Unauthorized returns may result in processing delays.
4. Return Approval
Once we receive your return request, our team will review the information and determine whether the product qualifies for a return.
If your request is approved, we will provide you with the applicable return instructions.
Customers are responsible for packaging returned products securely to help prevent damage during transportation.
We strongly recommend using a shipping service that provides tracking and keeping your shipping receipt until the return has been completely processed.
5. Return Shipping Costs
Unless otherwise required by applicable law:
- Customers are generally responsible for return shipping costs when returning a product because they changed their mind, ordered the wrong product, selected the wrong size, or no longer want the item.
- If you receive a damaged, defective, incorrect, or materially different product, please contact us as soon as possible. After reviewing the situation, we may provide return instructions or another appropriate resolution.
- Original shipping charges may not be refundable unless the return is caused by an error on our part or applicable law requires otherwise.
Please contact us before returning a damaged, defective, or incorrect product so we can provide the appropriate instructions.
6. Damaged or Defective Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or with missing parts, contact us as soon as reasonably possible.
Email: support@solviqu.shop
Phone: +1 (332) 260-9570
For damaged or defective products, please provide:
- Your order number.
- A description of the problem.
- Clear photos of the product.
- Photos of the shipping package and packaging, if applicable.
- Any additional information reasonably requested by our support team.
We may review the evidence before approving a replacement, refund, or other appropriate resolution.
If the damage appears to have occurred during shipping, please keep the original packaging until the matter has been resolved.
7. Incorrect Product Received
If you receive a product that is different from the product you ordered, please contact us promptly.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product received.
After verification, we will determine the appropriate resolution, which may include a replacement, return instructions, or refund where applicable.
Please do not return an incorrect product before contacting our customer support team.
8. Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
After we process your refund, it may take approximately 5–10 business days for the refunded amount to appear in your bank account, credit card, or original payment account.
The exact timing may vary depending on your bank, credit card company, payment processor, or financial institution.
Solviqu is not responsible for delays caused by a customer's bank or payment provider after the refund has been successfully processed by us.
9. Partial Refunds
In certain circumstances, a partial refund may be considered.
A partial refund may apply when:
- A returned product shows minor signs of use.
- Original packaging is missing.
- Accessories or components are missing.
- The product has been returned in a condition that affects its resale value.
- Other circumstances justify a partial refund, where permitted by applicable law.
Any applicable partial refund will be determined after inspection of the returned product.
10. Exchanges and Replacements
Where available, we may offer an exchange or replacement instead of a refund.
Replacement availability depends on current inventory.
If the requested replacement product is unavailable, we may provide another appropriate resolution, such as a refund, subject to the circumstances and applicable law.
For damaged, defective, or incorrect products, please contact us before sending the product back.
11. Order Cancellation
If you wish to cancel your order, contact us as soon as possible.
Email: support@solviqu.shop
Phone: +1 (332) 260-9570
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may need to be handled according to our standard return policy.
An order cancellation is not considered confirmed until you receive confirmation from Solviqu.
12. Refused or Undeliverable Packages
If a package is returned to us because it was refused, the shipping address was incorrect or incomplete, the recipient was unavailable, or the package was otherwise undeliverable, please contact our customer support team.
Additional shipping or handling charges may apply if you request that the package be shipped again.
If you request a refund for an undeliverable package, applicable shipping costs, return-to-sender charges, or other non-refundable costs may be deducted from the refund where permitted by law.
13. Late or Missing Refunds
If you have been approved for a refund but have not received it, please follow these steps:
- Check your bank account or payment account.
- Contact your credit card company or payment provider.
- Allow 5–10 business days for the refund to be reflected after processing.
- If the refund still does not appear, contact us at support@solviqu.shop.
When contacting us, please provide your order number and refund details so that we can investigate the matter.
14. Sale Items
Sale products may be eligible for return unless they were specifically identified as Final Sale or Non-Returnable at the time of purchase.
For eligible sale products, refunds will generally be based on the actual amount paid by the customer rather than the product's original price.
15. Promotional Discounts and Coupons
If an order was purchased using a promotional code, discount, bundle offer, or other special pricing arrangement, the refund may be adjusted according to the terms of the applicable promotion.
If returning part of an order causes the order to no longer qualify for a promotional discount, the original discount may be recalculated.
16. Bundles and Multi-Item Orders
Products sold as part of a bundle or multi-item promotional offer may need to be returned together.
Individual items from a bundle may not be eligible for separate returns unless specifically stated otherwise.
If a bundle is eligible for return, all required components may need to be returned.
Missing components may affect the amount of the refund.
17. Return Inspection
All returned products are subject to inspection.
We reserve the right to refuse a return or adjust the refund amount if the returned product does not satisfy the return conditions described in this policy, to the extent permitted by applicable law.
The inspection may include checking the product's condition, packaging, accessories, serial numbers, tags, and other identifying information where applicable.
18. Fraudulent or Abusive Returns
We reserve the right to investigate unusual, fraudulent, or abusive return activity.
Examples may include:
- Repeatedly returning used products.
- Returning products that were not purchased from Solviqu.
- Providing false or misleading information.
- Returning a different product from the one purchased.
- Making fraudulent claims regarding delivery or product condition.
- Attempting to obtain unauthorized refunds.
Where permitted by applicable law, we may decline future returns or transactions associated with fraudulent or abusive activity.
19. Proof of Purchase
A valid order number, receipt, confirmation email, or other reasonable proof of purchase may be required before a return or refund can be processed.
If you cannot provide sufficient proof of purchase, we may be unable to verify the transaction.
20. Refund Method
Approved refunds will generally be issued through the original payment method used for the order.
We may not be able to refund a different payment method or a third-party account that was not used for the original transaction.
In circumstances where the original payment method is no longer available, we may contact you to determine an appropriate alternative, subject to applicable law and payment-provider requirements.
21. Legal Consumer Rights
Nothing in this Return & Refund Policy is intended to remove, restrict, or override any consumer rights that cannot legally be excluded or limited under applicable law.
Where applicable law provides mandatory rights relating to refunds, returns, replacements, repairs, cancellations, or defective products, those rights will continue to apply.
22. Policy Changes
Solviqu may update or modify this Return & Refund Policy from time to time.
When changes are made, the updated version will be posted on this page with a revised Last Updated date.
Customers are encouraged to review this policy periodically for updates.
23. Contact Us
If you have questions about our Return & Refund Policy, an existing return, a refund, an exchange, or a product issue, please contact us.
Solviqu
Email: support@solviqu.shop
Phone: +1 (332) 260-9570
Address: 826 E 47th St, San Angelo, TX 76903, United States
For faster assistance, please include your order number and a brief description of your request when contacting our support team.
We appreciate your business and thank you for choosing Solviqu.