Refund policy

At Solviqu, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help with a simple and fair return process.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition
• The product must be returned with its original packaging
• Proof of purchase or order confirmation is required

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Personalized or customized products
• Items that have been used, damaged, or altered after delivery

How to Request a Return

To begin a return, please contact our support team before sending any item back.

Email: info@solviqu.shop
Phone: +1 346 860-4903

Returns sent without prior authorization may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
• Original shipping charges are non-refundable
• We recommend using a trackable shipping method for all returns

Return Address

Solviqu
22 Greyton Ln
Davidson, NC
United States

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery and provide clear photos of the issue.

After review, we may offer:

• A replacement item
• Store credit
• A full refund

Refund Process

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account.

Exchanges

We only offer exchanges for items that arrive damaged, defective, or incorrect.

For exchange requests, please contact:

Email: info@solviqu.shop
Phone: +1 346 860-4903

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After this period, orders may have already entered processing and cannot be canceled.

Contact Information

Solviqu

Email: info@solviqu.shop
Phone: +1 346 860-4903
Address: 22 Greyton Ln, Davidson, NC, United States