Privacy policy

At Solviqu, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use and protect that information, when information may be shared, and the choices you may have regarding your personal information.

By accessing or using Solviqu, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through:

  • Our website and online store.
  • Customer orders and purchases.
  • Customer service communications.
  • Email communications.
  • Website forms and account registration.
  • Promotional or marketing activities.
  • Other interactions you have with Solviqu.

This policy does not necessarily apply to websites, applications, or services operated by third parties that may be linked to or accessible through our website. Those third parties may have their own privacy policies, and we encourage you to review them before providing personal information.

2. Information We Collect

Depending on how you interact with our website, we may collect different categories of information.

2.1 Personal Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our website, you may provide information such as:

  • Full name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Phone number.
  • Payment-related information.
  • Order details.
  • Products purchased.
  • Account information.
  • Customer service communications.
  • Information you voluntarily provide through forms or messages.

We only request information that is reasonably necessary for the relevant business purpose.

2.2 Order Information

When you purchase a product from us, we may collect information related to the transaction, including:

  • Order number.
  • Products purchased.
  • Quantity of products.
  • Order value.
  • Shipping information.
  • Billing information.
  • Delivery status.
  • Return and refund information.
  • Customer communications relating to the order.

This information helps us process and manage your purchase.

2.3 Payment Information

When you make a purchase, payment information may be processed through third-party payment processors.

Depending on the payment method you use, payment providers may collect information such as card details, billing information, transaction information, or other payment credentials.

We generally do not need to store your complete payment card information on our own systems when payment processing is handled by a third-party payment provider.

Payment providers may process your information according to their own privacy policies and terms.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website, hosting provider, analytics services, advertising technologies, or other third-party services.

This information may include:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Approximate location information derived from your IP address.
  • Pages visited.
  • Links clicked.
  • Date and time of website access.
  • Referring website.
  • General website interaction information.
  • Device and browser identifiers.
  • Technical information about your connection.

This information may be used to maintain website functionality, improve performance, understand website usage, prevent fraud, and improve our services.

4. Cookies and Similar Technologies

Solviqu may use cookies and similar technologies to provide and improve our website.

Cookies are small files that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

  • Keeping the website functioning properly.
  • Remembering shopping cart information.
  • Maintaining login or account sessions.
  • Remembering certain preferences.
  • Understanding how visitors use our website.
  • Measuring website performance.
  • Improving the shopping experience.
  • Supporting marketing and advertising activities.
  • Detecting suspicious or fraudulent activity.

Some cookies may be placed by third-party service providers that assist us with analytics, advertising, payment processing, or other website functions.

Depending on your browser, device, and location, you may be able to control or block certain cookies through your browser settings.

Disabling cookies may affect certain website features or functionality.

5. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including:

Order Processing

We may use your information to:

  • Process and fulfill orders.
  • Confirm purchases.
  • Arrange shipping and delivery.
  • Provide order updates.
  • Process returns and refunds.
  • Respond to order-related questions.

Customer Support

We may use your information to:

  • Respond to customer inquiries.
  • Investigate product issues.
  • Assist with returns and exchanges.
  • Resolve complaints.
  • Communicate about your account or order.

Website Operations

We may use information to:

  • Operate and maintain our website.
  • Improve website functionality.
  • Troubleshoot technical issues.
  • Monitor website performance.
  • Improve our products and services.

Security and Fraud Prevention

We may use information to:

  • Detect potentially fraudulent transactions.
  • Prevent unauthorized activity.
  • Protect our website and systems.
  • Investigate suspicious activity.
  • Protect customers and our business.

Communications

We may use your contact information to send:

  • Order confirmations.
  • Shipping notifications.
  • Delivery updates.
  • Return or refund updates.
  • Customer service communications.
  • Important account or website notices.

Where required by applicable law, we will provide appropriate choices regarding marketing communications.

6. Marketing Communications

With appropriate permission or where otherwise permitted by applicable law, we may send promotional communications about products, services, offers, discounts, or other updates.

You may unsubscribe from promotional emails by using the unsubscribe link included in the applicable email.

Even if you unsubscribe from marketing communications, we may still send non-promotional messages that are necessary to complete or manage your transactions, such as order confirmations, shipping notifications, refund information, security notices, or other service-related communications.

7. How We Share Information

We do not sell your personal information simply because you provide it to us.

However, we may share information with service providers and other parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Payment processors.
  • Shipping and delivery companies.
  • Website hosting providers.
  • E-commerce platform providers.
  • Analytics providers.
  • Customer support providers.
  • Email service providers.
  • Marketing service providers.
  • Fraud prevention and security providers.
  • Technology and IT service providers.
  • Professional advisers where necessary.
  • Government authorities or law enforcement when legally required.

We seek to limit information shared with service providers to information reasonably necessary for the services they provide.

8. Third-Party Service Providers

Some services used by Solviqu may be operated by independent third parties.

For example, payment providers may process payment information, shipping companies may receive delivery information, and analytics providers may collect technical information about website usage.

These third parties may have their own privacy policies governing their handling of information.

We encourage you to review the privacy policies of third-party services when appropriate.

9. Shipping and Delivery Information

When you place an order, we may provide necessary shipping information to delivery and logistics providers.

This information may include:

  • Recipient name.
  • Shipping address.
  • Phone number.
  • Order information.
  • Delivery instructions where applicable.

This information is shared to the extent necessary to deliver your order and provide related delivery services.

10. Information Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide our services.
  • Complete transactions.
  • Maintain business and transaction records.
  • Process returns and refunds.
  • Resolve disputes.
  • Prevent fraud.
  • Comply with legal obligations.
  • Enforce agreements.
  • Protect our legal rights.
  • Maintain appropriate business records.

The amount of time information is retained may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled according to applicable requirements and our operational practices.

11. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Security measures may include appropriate technical, administrative, and organizational safeguards.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

If you believe that your account or personal information may have been compromised, please contact us promptly.

12. Account Information

If our website allows you to create an account, you may be responsible for maintaining the confidentiality of your account credentials.

Please:

  • Use a strong and unique password.
  • Avoid sharing your password with others.
  • Log out of your account when using a shared device.
  • Contact us if you suspect unauthorized access.

We may use account information to authenticate users, manage accounts, process orders, and provide customer support.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.

We do not knowingly request personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites, services, social media platforms, or other online resources.

These third-party websites are not controlled by Solviqu.

Once you leave our website, the third party's privacy practices may apply.

We are not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to read the privacy policies of any third-party website before submitting personal information.

15. Social Media and External Platforms

If you interact with Solviqu through social media platforms or other external services, those platforms may collect and process information according to their own policies.

Your interactions with those services may be subject to their terms and privacy policies.

We recommend reviewing the privacy settings and policies of any social media or external platform you use.

16. Analytics

We may use analytics technologies to understand how visitors use our website.

Analytics information may help us understand:

  • Which pages receive the most visits.
  • How visitors navigate the website.
  • Which products or pages are viewed.
  • General website traffic patterns.
  • Technical problems.
  • Website performance.

Analytics information may be combined with other information where appropriate and permitted.

17. Advertising and Marketing Technologies

We may use third-party advertising or marketing technologies to help us promote our products and understand the effectiveness of marketing campaigns.

These technologies may collect information such as:

  • Website activity.
  • Device information.
  • Browser information.
  • Pages visited.
  • Interactions with advertisements.
  • General purchasing or browsing activity.

Third-party advertising providers may use cookies or similar technologies according to their own policies.

Depending on your location and applicable law, you may have choices regarding certain advertising technologies.

18. International Data Transfers

Depending on the service providers we use and where you access our website from, your information may be processed or stored in countries other than the country in which you live.

Different countries may have different data protection requirements.

Where applicable, we will take reasonable steps to handle personal information in accordance with applicable legal requirements.

19. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Request information about how your personal information is used.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.
  • Request information about certain categories of information shared with service providers.

These rights may be subject to legal limitations and exceptions.

To make a privacy-related request, contact us using the information provided at the end of this policy.

20. Updating Your Information

If you believe that information associated with your account or order is inaccurate, you may contact us and request that the information be corrected where appropriate.

Please provide enough information for us to identify the relevant record and understand the requested correction.

21. Deletion Requests

Where applicable and subject to legal requirements, you may request deletion of certain personal information.

Deletion requests may be subject to exceptions where we need to retain information for purposes such as:

  • Completing transactions.
  • Processing refunds or returns.
  • Maintaining transaction records.
  • Preventing fraud.
  • Resolving disputes.
  • Complying with legal obligations.
  • Enforcing agreements.
  • Protecting legal rights.

If we cannot fulfill a deletion request in full, we will provide an explanation where required by applicable law.

22. Do Not Track Signals

Some web browsers provide a "Do Not Track" feature.

Because there is not necessarily a uniform industry standard for responding to such signals, our website may not respond to all browser-based Do Not Track signals in the same manner.

Your browser may provide other privacy and cookie controls that you can use to manage certain tracking technologies.

23. Data Breach

Although we take reasonable security measures, no online system can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we may take appropriate steps to investigate, contain, and address the incident.

Where required by applicable law, we may notify affected individuals and/or relevant authorities.

24. Business Transfers

If Solviqu is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any successor organization may be required to honor applicable privacy obligations relating to the information it receives.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes in our services.
  • Changes in technology.
  • Changes in our business practices.
  • Changes in third-party services.
  • Changes in applicable legal requirements.
  • Other operational or privacy considerations.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

We encourage you to review this page periodically so that you remain informed about how we handle personal information.

26. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us.

Business Name: Solviqu

Email: support@solviqu.shop
Phone: +1 (332) 260-9570
Address: 826 E 47th St, San Angelo, TX 76903, United States

When contacting us regarding a privacy request, please provide sufficient information for us to understand your request and, where necessary, verify the relevant account or transaction.

27. Acceptance of This Privacy Policy

By using Solviqu you acknowledge that you have reviewed this Privacy Policy and understand the general practices described here.

If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the website where appropriate.

This Privacy Policy should be read together with any other policies, terms, conditions, or notices published on Solviqu

Thank you for trusting Solviqu with your information.